Privacy Policy

This Privacy Policy explains how NeebDesk collects, uses, stores, and protects personal information when you visit our website, request a demo, create an account, or use our AI-powered help desk and customer service platform.

We may collect contact details such as name, work email, company name, phone number, billing information, account credentials, support conversation metadata, product usage data, device and browser information, cookies, and diagnostic logs needed to operate the service.

We use personal information to provide and improve the NeebDesk platform, respond to inquiries, deliver support, personalize workflows, maintain security, process billing, measure product performance, and communicate updates about our services, features, and policies.

When organizations use NeebDesk to manage customer conversations, we process support content and related metadata on behalf of our customers so they can automate workflows, surface knowledge, generate replies, and resolve tickets more efficiently. We use safeguards designed to limit access and protect customer data in these workflows.

Depending on your location, our legal bases may include performing a contract, complying with legal obligations, pursuing legitimate business interests such as security and service improvement, and processing data based on consent where consent is required.

We do not sell personal information. We may share data with trusted service providers, infrastructure partners, payment processors, analytics vendors, and professional advisers that help us operate the business, provided they are bound by confidentiality and appropriate data protection obligations.

We use cookies and similar technologies to keep the website functional, understand traffic, remember preferences, measure campaign performance, and improve the user experience. You can manage cookie settings through your browser controls.

We retain personal information only for as long as needed to provide the service, meet contractual commitments, resolve disputes, enforce agreements, and comply with legal, tax, accounting, or regulatory requirements. Retention periods may vary depending on the type of data and customer configuration.

NeebDesk uses administrative, technical, and organizational measures designed to protect information from unauthorized access, disclosure, alteration, or destruction. No system is completely secure, but we continually review and improve our protections.

Subject to applicable law, you may have rights to access, correct, delete, restrict, object to, or export your personal information. To exercise a request, please contact us and we will review it in accordance with the laws that apply to your region.

Our website and platform may contain links to third-party websites, integrations, or services. We are not responsible for the privacy practices of those third parties, and we encourage you to review their policies separately.